DENEVA ROSE UK LIMITED is a UK-registered provider of accommodation services, primarily offering booking services for vacation rentals, serviced apartments, and boutique accommodations via online platforms. This policy applies to all accommodation bookings made through our platform. 1. Return/Cancellation Policy (Applicable to Accommodation Services)
As this service involves accommodation booking, “returns” generally correspond to order cancellations or refund requests:
Customers may apply to cancel a booking if eligible.
Refund eligibility depends on the specific cancellation policy of the property.
Certain special-rate or promotional bookings may be non-refundable.

  1. Policy on Used Services
    Even if the customer has checked in or “used the service” (i.e., completed the stay):
    Refunds or compensation may still be requested if there are significant quality issues or if the service provided does not match the description.
    For bookings where the stay has commenced, partial refunds or negotiated resolutions will be handled based on the specific circumstances.
    Refunds are generally not supported if the stay proceeded normally without service issues.
  2. Refund Application Process
    To request a refund, please follow these steps:
    1.Contact customer service via email or the online platform.
    2.Provide the order number and a description of the issue.
    3.Provide necessary supporting evidence (e.g., photos or descriptions).
    4.Customer service will review the request and provide a resolution.
    5.Eligible refunds will be processed via the original payment method within the specified timeframe.
  3. Return Address Information
    As this is an accommodation booking service and does not involve the return of physical goods:
    There is no physical logistics process for returns.
    All refund and cancellation requests are processed through the online system.
    For further assistance, please contact the customer service team to obtain a local UK support address or processing channel.
  4. Refund Processing Time
    Review time: Typically 3–5 business days.
    Refund arrival time: Typically 3–10 business days, depending on the payment method.
  5. Special Notes
    Cancellations made at the last minute due to personal reasons may incur a cancellation fee.
    Cancellations due to force majeure (e.g., natural disasters, policy restrictions) will be handled flexibly based on the situation.
    All refund policies are subject to the specific terms displayed on the order page.
  6. Company Information

Company: DENEVA ROSE UK LIMITED
Address: 3 Hilary Close, Erith, England, DA8 3NH
Email: denevaroseuk@outlook.com
Phone: +447932801452

DENEVA ROSE UK LIMITED is committed to providing customers with a fair, transparent, and high-quality experience regarding accommodation bookings and after-sales service.